Frequently Asked Questions
Who is Resort Access?

Resort Access International, Inc. is a 27 year-old vacation provider that specializes in quality resorts and hotels in popular destinations. At Resort Access, we don’t claim to work with every property … just the best ones! In fact, we stake our A+ Better Business Bureau reputation on them every day, so all of our partnered resorts have demonstrated a proven history of delivering the quality vacation experiences that you are looking for. And you can rest assured if we feature them, you can trust them to be among the best choices in each destination!

What does Resort Access do?

Resort Access is a blend of old-school personalized customer service and a next generation business model, all designed to ensure that your next vacation is your best vacation! Rather than offering every hotel or resort in every location, Resort Access focuses only on top vacation destinations. We choose the best properties in each location and we leverage our buying power to bring you the best deals. Our standard vacations featuring thousands of popular hotels and resorts offer typical savings of 10 – 30% and our promotional offers, when we partner with specific resort properties, frequently offer savings of 70% or more! Ultimately, our goal is the same today as it was 27 years ago … to provide the best resorts, the best price and the best service for every vacation.

What’s the difference between a standard discount offer and a promotional offer?

It’s pretty simple actually, for our standard discount offers, we negotiate with our partnered hotels and resorts to bring them extra business and because our business model is extremely efficient, we are able to pass the savings on to you. No strings attached! For our promotional offers with savings of 70% or more, it’s not rocket science, sometimes properties want to drive extra business with extra savings during slow travel periods; sometimes resort developers want to promote their travel product or vacation club and they are willing to subsidize your vacation in exchange for 60 – 120 minutes of your time.

Can everyone travel with Resort Access?

Yes, but most properties will have standard minimum age requirements and require a credit or debit card on file at check-in for incidentals however these are typical travel industry standards. Additionally, certain special offers may have specific qualification requirements for age, income or otherwise but that shall be clearly stated prior to booking.

How will I know if I am required to attend a presentation?

There are no surprises with Resort Access, while the vast majority of our featured hotels and resorts have absolutely no presentation requirements, the promotional offers that do require a presentation will be clearly marked and the details of your participation will be fully disclosed prior to booking. At most, you will be asked to attend a 60 -120 minute presentation and there is NEVER ANY OBLIGATION TO PURCHASE; although having said that, all of our partners have excellent programs and if you see something that you like … go for it!

What is required to book a Resort Access Vacation?

Most reservations only require a $100 deposit at time of booking and the balance is due 30 days prior to travel, however some short notice reservations and special offers do require payment in full at time of booking.

Are Resort Access Vacations customizable?

In most cases, yes you can customize number of travelers, length of stay, room types and more, however some special offers may be a bit more restrictive due to the nature of those promotions. Feel free to contact one of our Vacation Planners to discuss your preferred travel arrangements.

How do I book with Resort Access?

If you know what you want and how you want it, feel free to make your reservations online. However, if you prefer dealing with a human for a more personalized experience, we encourage you to contact one of our professional Vacation Planners at 1-888-215-4922.

Are there any additional fees when booking with Resort Access?

Resort Access strives to include all taxes and fees in most instances, however there are some properties or special offers that may require direct payment at check-in. With that said, you can rest assured that any and all payment requirements will be disclosed at time of booking.

What are Resort Access’ cancellation and revision policies?

Our cancellation policies are some of the most lenient in the industry and although rate changes may occasionally apply, there’s never a charge for revisions. See our Terms and Conditions for additional information.

How can I get more information?

Contact one of our experienced Vacation Planners at 1-888-215-4922 and they will be happy to help you bring your best vacations to life!

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