Frequently Asked QuestionsHow do I know I am getting the best rate available? Here at Resort Access, our rates are constantly reviewed to always ensure the best pricing available at any given time. In fact, the vast majority of our resorts and hotels maintain a direct link to our booking engine and as a result, they are able to update prices on a daily basis if necessary to always provide the greatest discounts obtainable. Furthermore, the substantial buying power of the Resort Access helps us to negotiate special rates from suppliers that when combined in our various vacation packages, the resulting discounts are virtually unbeatable.
Is there ever more than a $100 deposit required?Yes, however only when the reservation is booked within fourteen days of the scheduled arrival date. Typically, the $100 deposit is all that is required to confirm your reservations regardless of total price. You do not need to pay in full until 30 days prior to your vacation at the vast majority of our resorts. However, there are a handful of villa / condominium resorts that may require different payment procedures. Further details are provided on the individual resort pages.
Is there ever a service fee for using Resort Access?No, Resort Access never charges a fee for reservations or services of any kind. In fact, we are confident that you will find our prices to provide substantial savings over the vast majority of alternative online vacation planning resources.
What are the advantages of using the Resort Access?While we at Resort Access would like to think our advantages are too numerous to list, here are a few key benefits we believe you will appreciate.
• There is never a service fee when using Resort Access.
• We generally only require a $100.00 deposit for reservations made more than 14 days in advance where others often require payment in full at time of booking.
• Our prices are virtually unbeatable. Through constant monitoring and tight - knit relationships with all participating suppliers, our rates are consistently reviewed to always ensure the best pricing available at any given time.
• Our revision and the cancellation policies are among the most lenient in the travel industry today.
• Our Vacation Planning Center offers unparalleled levels of service from a professional and courteous staff.
What if my plans change and I have to make revisions or cancel?There is never a charge for revisions, however, requests for changes in room type and/or travel dates are subject to availability and surcharges may apply. In regards to cancellation policies, there is no charge for cancellations received at least 30 days prior to the originally scheduled arrival date unless otherwise noted in your individual confirmation. For cancellations received with less than 30 days advance notice, a penalty of $25 will be imposed by Resort Access. Additionally, most resorts and hotels will impose a supplier penalty equal to one night's room and tax for cancellations received 2-7 days prior to the original check-in date. Please be advised that a handful of our villa/condominium properties may impose more severe penalties. The exact policy for each property shall be provided to you prior to confirming your reservations within this site.
Where can I find details on Resort Access' Terms and Conditions?While many details of Resort Access' Terms and Conditions are scattered throughout the site in the form of instructions and special notes, you may find a direct link to our Terms and Conditions in their entirety on the bottom of any page of the website.
Is it possible to speak with a representative when making reservations?Absolutely, in fact we encourage you to speak with our representatives when arranging your Florida vacations. We believe that one of the most important aspects in planning a great vacation, is selecting the most appropriate resort or hotel based on your own individual taste and requirements. Resort Access is actually based in Florida and our representatives are personally familiar with the vast majority of properties featured within this site. Therefore, we have the utmost confidence in our ability to provide accurate and objective information to help ensure that your next Florida vacation turns out exactly as you envision it. Not to mention, our Vacation Planning Center offers the same great rates, packages and specials that you will find right here online.
I have never used Resort Access before, what are their credentials?If you have never traveled with us before, you will find comfort in knowing we are fully licensed, bonded and insured. We are located in the State of Florida and have been proudly serving the traveling community since 1994. We are members in excellent standing with the Chamber of Commerce and have earned an A+ rating with the industry's most trusted reporting company, the Better Business Bureau. Gaining relationships with the world's top leading brands is no easy task, we feature and maintain uncompromised relationships with well trusted and top branded hotels including Marriott, Hilton, Hyatt and more. Unlike booking with most companies, you will also find great assurance that once your vacation is confirmed you are free to communicate directly with the resort or hotel you are visiting and they will recognize you and service your needs as a registered guest.